Customer Experience in the Age of AI

Artificial Intelligence didn't come to replace people; it came to augment human intelligence within companies.
In this talk, Bruno Scott reveals how AI redefines the customer experience by eliminating operational noise and making room for what really matters: empathy, clarity, and strategic decision-making.

With real-world examples of implementation in consulting firms and corporate operations, Bruno shows how to combine data, automation, and human behavior to create faster, smarter, and more human journeys.

It's an invitation to reflect: the future of experience is not digital or human, it's structurally intelligent.

AI doesn't steal jobs. It gives people back the time to think, create, and serve better.

This talk is recommended for leaders, managers, and teams in CS, CX, marketing, and operations who seek to understand how technology can augment human capacity and reposition experience as a competitive differentiator.

"AI doesn't replace humans, it enhances them. That's why I call it Augmented Intelligence."